AI Driven Upgrade for Comprehensive Customer Service Enhancement

To further improve user experience across Tonglian products, Tonglian Technology has officially launched its Intelligent Customer Service Assistant, using AI to drive a comprehensive upgrade of customer support.

Grounded in real user feedback and needs observed in day-to-day product use, we have developed an intelligent customer service solution that is deeply integrated with business scenarios, aiming to deliver timelier service, more accurate responses, and more convenient operations, enabling an efficient and smooth product experience.

Four Core Capabilities:

1. 24/7 customer service availability. Whether late at night or during holidays, users can access self-service Q&A at any time.

2. Advanced AI + RAG. The system deeply integrates the DeepSeek V3 large language model to understand users’ real intent, working in tandem with Tonglian’s proprietary product knowledge base to keep low model hallucinations. It also supports multiple users simultaneously, breaking through the capacity limits of one to one service.

3. Deep integration with Tonglian’s internal project management system. Intelligent Q&A, the ticketing system, and the R&D project management system operate as an integrated “three in one” workflow, enabling seamless linkage from inquiry to technical response and significantly improving response and issue resolution efficiency.

4. End to end transparency of service progress. Users can track ticket status in real time, receive proactive updates at key milestones.

Starting today, visit Tonglian Technology’s official website (www.tonglkj.com) and click the “Intelligent Customer Service” icon on the right side of the homepage to access intelligent support.

Looking ahead, Tonglian Technology will continue to promote the deep integration of AI with concrete industry scenarios. With smarter, more efficient, and more transparent services, we will support enterprises in achieving high quality development and jointly build a new digital ecosystem.